Virtual Assistant | Virtual Support Specialist | Virtual Assistant Experiment

Pricing

Our pricing varies quite a bit from most Virtual Assistants. The majority offer pricing per hour with discounts on the hourly rate for 'packages' or blocks of time purchased up front.

We offer per task billing for the majority of our services. Once you have filled out the form with information regarding your needs, we will send pertinent information and options for the services you are looking for. Some of our more popular packages or services will have pricing listed on our web pages for Administrative Services, Internet Services, and Training. If you have a requirement that is not listed there, please enquire about it as we may offer the service, but just do not have it online.

All of our prices are in Canadian Dollars.

Privacy Policy

This privacy statement discloses the privacy practices for www.staffalacarte.com. If you feel that this company is not abiding by its posted privacy policy, you should first contact us by e-mail.

Information Collection and Use: Staff a’la Carte is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The collection of information from our website is strictly used to provide our visitors/clients with quotes or other information regarding our products and services. In the event Staff a’la Carte is granted a project to be completed, we may pass your information on to qualified sub-contractors to complete an assignment. All of our sub-contractors have signed a confidentiality agreement and are bound by the terms listed therein.

Cookies: Staff a’la Carte does not use cookies.

Security: This web site takes every precaution to protect our users' information. All of our users' information is restricted in our offices. If you have any questions about the security at our web site, you can send an email.

Notification of Changes: If we decide to change our privacy policy, we will post those changes on our Privacy Policy page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail and/or notice on the web site's home page. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Confidentiality

We understand that you are entrusting us with your sensitive materials. We agree to keep all confidential information belonging to our customers absolutely confidential and to protect its release to the public.

As a standard before we begin working with our new clients, we require that a contract is signed by you - as well as ourselves - to protect your rights, your information, as well as our own.

Invoicing and Payment

All clients are required to read and sign our General Terms and Conditions page before work will begin. This provides an understanding of both Staff a'la Cartes' services and your obligations as a client for us to work together in a mutually beneficial way.

Some projects may require 25% deposit before beginning the work.

Invoices will be submitted at the end of a project. If a project takes longer than a month to complete, an invoice will be submitted at the end of each month for services rendered to-date until the project is completed.

Invoice payment is due upon receipt of the invoice. An interest rate of 2% compounded monthly will be applied to overdue accounts. A service charge of $40 CDN will be issued for each NSF cheque.

Expenses will be listed separately on the same invoice. Unless other arrangements are made, all invoicing will be submitted through email in PDF format.

All information for projects is completely confidential and will only be shared with those who are completing the project.

Pricing includes 1 draft copy for proofreading and revisions. Excessive client changes/revisions will be billed at a flat fee of $5.00 CDN per draft.

Projects will be delivered to your email box or made available for download from our website if possible. Other available methods of delivery (depending on project) is digital media (CD, Floppy Disk, or ZIP Disk), hard copy couriered or mailed to you.

Payments will be accepted in the form of cheque or money order made payable to Staff a'la Carte. Credit Card payments can be made online through your invoice through the PayPal processing system. You are not required to have a PayPal account to use this service.

We may be contacted Monday through Friday via Email or Phone from 9:00 am - 4:00 pm Mountain Standard Time. If you get our voice mail, please leave a message. We may be on another call or in the middle of a project. We will get back to you at the earliest possible time.

If messages are left after 4:00 pm Mountain Standard Time, there is no guarantee that it will be answered until the following business day.

Please note that RUSH or weekend projects will be increased by 25% of the regular fee. (ie: if your project is $40, for a weekend or RUSH job it would be $40 x 25% = 40+10= $50.

Business transactions are not conducted on Sundays.

All estimates are based on information provided during initial review and consultation of a project. Final invoice is based on actual project requirements and may differ from estimate cost. Differences greater than 25% between estimate and actual will be discussed with the client prior to project completion.

Final responsibility for proofreading and approval of the final draft lies with the client. After this approval, Staff a'la Carte cannot be held liable for errors or omissions.

Client files will be stored for six (6) months at no charge except when retailer plans are in place or unless other arrangements or requirements have been made. Under a retainer plan, files will be stored for one year at no charge, unless otherwise required and agreed upon. If a client provides project information on disk, the client is responsible for retaining back-up disk(s) for safe keeping. Staff a'la Carte cannot be responsible for loss due to error or damage.

Monthly Retainer Plans:

We offer a variety of services, therefore our retainer packages are just as versatile. Together, we will build you a package that reflects your specific requirements on a monthly basis so that you are receiving exactly what you need. The packages can be changed at the end of any month - as long as it is at least 1 day before your retainer invoice is sent out. (This usually occurs on the 1st of every month).

Retainer fees are paid monthly and are due between the 1st and the 5th of each month to guarantee the special rates (where applicable). There are no contracts involved; you simply pay on a month-to-month basis.

You are not able to purchase a retainer plan in the middle of the month or switch to a retainer plan after invoiced at the regular rate.

Your decision to purchase a retainer must be made by the 1st of the month. If you are unable to send a check or pay by PayPal for our receipt between the 1st and 5th day of the month, you may send an email requesting the plan of your choice by the 5th. This may serve as your guarantee of receiving the discount, however, if your payment for the selected retainer is not received, our standard hourly or task rate will apply to any project completed within the respective month.

All hours or tasks within your chosen retainer plan must be used within the month purchased.

Unused hours or tasks are non-transferable; cannot be applied towards the following months' services; cannot be used for credit towards future services; and are non-refundable.

Please note: Hours purchased within a retainer plan are not valid toward on-site services, highly skilled desktop publishing, web site design, or any other complex or labor intensive projects.

Any applicable taxes, materials, postage, or any other items purchased on your behalf to complete your assigned project are not included in retainer fees. These items are billed separately and are usually paid up front unless otherwise agreed upon.

As an option, and for your convenience, you may pay your bill by credit card utilizing PayPal via the link in your invoice. Please click on the link below and it will take you directly to the online process. You are not required to register for a PayPal account to use this service and pay via credit card.

If you have an outstanding balance, no projects will be accepted and work will not continue until your debt is settled.